At StepLite, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns

  • Returns must be requested within 7 days of receiving your order.
  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, tags, and invoice.
  • Products that show signs of use, damage, or are missing original packaging may not be eligible for a return.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return. Once your return request is approved, you will receive instructions on how to send the product back.

Customer Responsibility

Customers are responsible for arranging the return shipment and bearing all return shipping costs. StepLite does not provide return pickup services or reimburse return shipping charges unless the product received is defective, damaged, or incorrect due to our error.

We recommend using a reliable courier service with tracking, as StepLite is not responsible for items lost or damaged during return transit.

Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging. After verification, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or worn.
  • Products returned without original packaging or accessories.
  • Products damaged due to misuse or improper handling.
  • Return requests made after the eligible return period.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer support team. We are happy to help